We take great care in every product we make, and we want your shopping experience at diyife to be just as worryfree. If anything goes wrong with the item you receive, we’re here to help. This policy explains how to return or exchange a product.
1. When Can You Request a Return or Exchange? ✅
Valid reasons for a return or exchange:
· The item is severely damaged during shipping (please provide clear photos or a short video as proof)
· The model or specifications of the received product do not match what you ordered (please contact us within 48 hours of signing for the package)
· We made an error that caused a quantity shortage
Invalid reasons (we cannot accept returns/exchanges in these cases):
· You change your mind after placing the order (if you wish to exchange for another product, we can discuss paying the price difference)
· The product becomes deformed or moisturedamaged due to improper storage on your side
· Customprinted items, unless the printing error is our fault
2. How to Return or Exchange an Item
Step 1 – Submit your request
Please email us within 7 working days after receiving your order:
�� support@diyife.net
Be sure to include:
· Your order number
· A description of the issue
· Clear photos or a short video (so we can quickly understand the problem)
Step 2 – Review and confirmation
We will reply within 48 hours to let you know whether your request is approved.
· If approved, we will provide a return address or arrange a replacement directly.
· If not approved, we will explain why and try to offer an alternative solution.
Step 3 – Return shipping costs
· If the issue is our responsibility (wrong item sent, quantity shortage, etc.): Diyife will cover the full return shipping cost.
· If the return is for a personal reason (you changed your mind, no longer need the product): you will be responsible for the return shipping fee.
3. Refund Information
· Once we receive the returned item, we will process the refund within 30 working days.
· Refunds will be issued back to your original payment method (if that is not possible, we can agree on another method).
· For defective customprinted products, you may choose either a full refund or a free reprint. We respect your choice.
If you have any questions, please feel free to reach out. diyife is always here to stand behind every product you bring into your life. ❤️
