Last Updated: June 9, 2026
This Shipping & Delivery Policy applies to all orders placed with diyife (hereinafter referred to as “we”, “us”, or “our”). By placing an order, you agree to the terms below.
1. Order Confirmation
All orders are subject to written confirmation via email or a formal contract.
· After receiving your order, we will send you a confirmation email or contract.
· For customized products, you must confirm the samples or design drafts within 48 hours. Delays in confirmation will directly affect the production and delivery schedule.
· We will not be held responsible for delays caused by your failure to confirm in time.
2. Payment Methods
Our standard payment terms are as follows:
· Standard products: 50% deposit + 50% balance payment (balance must be paid before shipment).
· Customized products: 100% prepayment is required.
Production will not begin until the deposit or full payment is received. Shipment will not be arranged until the final balance is paid.
3. Delivery Time & Production Lead Time
· Production is completed within 20–25 days.
· The delivery time is calculated from the date we receive:
o The required deposit (or full payment), and
o The confirmed design draft (for customized products).
· We shall not be liable for any delivery delays caused by your delayed confirmation, late payment, or changes to order details after production has started.
Once the order is ready for shipment, we will notify you and provide tracking information.
4. Quality Assurance
· All products are packaged to meet industry standards.
· You must inspect the goods upon arrival.
· Any quality issues must be reported within 7 working days of receipt. After this period, the products will be considered accepted.
· We will work with you to resolve valid quality issues in accordance with our mutual agreement.
5. Intellectual Property
· You guarantee that any design files, logos, or artwork you provide do not infringe on the intellectual property rights of any third party.
· Our own product designs (including but not limited to Padlocks, TSA Locks, Lock Boxes, Faraday Bags, Faraday Boxes, Selfie Ring Lights, Bike Mirrors, Bike Locks, and Screw Extractors) are our intellectual property and shall not be copied, reproduced, or used without our prior written permission.
6. Liability for Breach & Force Majeure
· We shall not be liable for any delivery delays or non-performance caused by force majeure events, including but not limited to: natural disasters, war, strikes, government actions, pandemics, or logistics network failures.
· The breaching party shall bear the actual losses arising from its breach of these terms, to the extent permitted by applicable law.
7. Dispute Resolution
· Any dispute arising from or relating to these terms or your order shall first be resolved through mutual negotiation in good faith.
· If negotiation fails, either party may submit the dispute for arbitration to the Shenzhen Arbitration Commission in accordance with its rules then in effect.
8. Other Terms
· The right to final interpretation of these terms rests with Diyife.
· Special requirements not covered in this policy may be specified in a separate supplementary agreement signed by both parties.
Contact Information
If you have any questions about this Shipping Policy, please contact us:
�� Email: support@diyife.net
(For phone support, please request a number via email.)